For Perth small businesses

I help small businesses understand where admin and workflow friction is costing them time or money, then choose a sensible way to improve it.

That may involve AI. It may be a simpler process, a feature you already have, or a connection between existing systems. The recommendation follows the evidence.

Discuss a business workflow

Business services

01

Workflow and AI opportunity review

Know what is worth fixing before you invest.

We look closely at recurring workflows: the steps, handoffs, exceptions, systems and workarounds involved. Together we establish a credible baseline and identify the source of the friction.

  • What is happening now and where work accumulates
  • Time, cost, delay, rework or service impacts that can be evidenced
  • What could improve through process changes or existing software
  • Where automation or AI may help - and where it adds little value
  • Costs, risks, assumptions and next steps for a proposed pilot

Outcome: A practical recommendation, including a reasoned “do nothing for now” when the case is weak.

02

Workflow improvement and implementation

Put a useful improvement into the real workflow.

For a well-defined opportunity, I can help design and implement a contained workflow change. Each build is scoped against the workflow, systems, data, access, ongoing costs and risk.

  • Rule-based workflow automation
  • AI-assisted classification, summarising, drafting or information retrieval
  • Connecting forms, email, spreadsheets, customer systems or business software
  • Organising business knowledge so information is easier to find and use
  • Human review, exception handling, testing and documentation

Outcome: A contained change that works with your existing software and support arrangements.

03

Team enablement

Help people use the change with confidence.

Tools only help when they fit the work and the people doing it. Team enablement can include practical demonstrations, task-based training, clear usage guidance and feedback after the workflow is in use.

Outcome: Training for a business team adopting a specific workflow or toolset. Personal AI training is offered separately.

How an engagement works

  1. 01

    Initial conversation

    Agree the business question and whether a review is appropriate.

  2. 02

    Measure

    Capture the current workflow and establish what can be evidenced.

  3. 03

    Recommend

    Compare process, software, automation, AI and no-build options.

  4. 04

    Pilot

    If the case is strong, scope a small implementation with success measures and safeguards.

  5. 05

    Fit and improve

    Test with users, make adjustments and assess outcomes.

Common questions

Do you only work with mining businesses?+

No. I work with Perth small businesses across sectors. Mining services is one area I can support, alongside trades, property, hospitality, professional services and other SME operations. The fit depends on the workflow and the value of improving it.

Do I need to know what AI tool I want?+

No. Start with the task or problem. We can work out whether AI is relevant after understanding the process and the tools already in place.

Will you always recommend AI?+

No. Recommendations are based on the workflow and the evidence. A process change, existing software feature, conventional automation or no project may make more sense.

Can you build custom AI software?+

Where a specific need justifies it, I can help scope and deliver a contained AI-assisted workflow or application. The first step is to establish the requirement, risks, integrations and ongoing costs.

Do you train teams as well as individuals?+

Yes. Team enablement can support a business workflow or implementation. Personal AI training is a separate one-to-one service for individuals.

How much does it cost?+

The cost depends on the scope, evidence required, systems involved and delivery effort. After an initial conversation, I’ll explain the proposed scope, fee and any third-party costs before work begins.

Do you guarantee savings?+

No. I work to identify and measure potential improvements, then check outcomes against an agreed baseline. Actual results depend on the workflow, implementation and how the change is used.

What happens in the first conversation?+

We discuss the task, who is involved, what you have already tried and what a useful outcome would look like. If the work is not a good fit, I’ll say so.

Start a conversation

Describe one repeated task, handoff or bottleneck. I’ll help you work out whether it is worth investigating.

Talk through a workflow